Close all other communication tools that could be accessing these devices (Skype/Yahoo IM/MSN/ICQ…).
Check that no personal firewall application (i.e. Kaspersky) is blocking access to FaceConferencing. Should that be the case, add FaceConferencing to the list of trusted applications. Please check if your company has applied any security settings to the network which could block access to FaceConferencing. FaceConferencing supports optional HTTP-proxies and utilizes only port 443 for outgoing TCP connections (if necessary, please contact your local network administrator for assistance).
FaceConferencing recognizes and uses your computer’s current webcam, microphone & speaker configuration settings. When launching FaceConferencing for the first time, the software will guide you through a simple webcam, microphone & speaker configuration process to optimize your video conferencing performance. If there is a webcam, microphone and or speaker issue during a FaceConferencing conference, please check your hardware configuration settings within your computer’s control panel to rectify the problem.
If you are using a headset/microphone with echo cancellation, we recommend deactivating this feature after logging onto FaceConferencing. Within FaceConferencing, click Settings>Options>Media>Microphone Settings>Advanced Settings (Show Section)>Echo Cancellation and deselect Echo Cancellation from the check box if it is highlighted.
If you require special network settings (http-proxy/port forwarding, etc.), these can be adjusted after the initial software installation has been completed. At the FaceConferencing Login Screen, click the Options button and select Network>Manual Network/Adapters>Network Profile Settings (if necessary, please contact your local network administrator for assistance).